Design an all-in-one device for remote point of sale management on a gas station.
Remote POS is a mobile app specifically tailored for managing payments directly from the forecourt at service stations. The app is built to offer a user-friendly interface that simplifies transaction processes, ensuring seamless integration with the station’s management system to maintain operational effectiveness and work optimization. It is currently being developed for compatibility with the POS A920Pro model, enhancing the functionality and accessibility for users in active service environments.
Looking ahead, the aim is to evolve the application into a deviceless solution, transforming it into a comprehensive mobile payment app that can operate across various mobile devices, further streamlining the payment process at service stations.
Marco has been working at a busy service station for over five years. He is familiar with the various operations of the station, including fuel dispensing, managing the convenience store, and assisting with car wash and food services.
Demographics:
Goals:
Pain Points:
Needs:
Technology Usage:
We improved user flows by dismantling and analyzing previous workflows using feedback from support teams and customers. This allowed us to identify and address specific inefficiencies and pain points, leading to a more streamlined and intuitive user experience. Our efforts focused on aligning the system’s design with the actual needs of our users, enhancing overall satisfaction and usability.
Where is Fortech lagging behind today compared to other solutions on the market? Definitely in the area of device onboarding and configuration, which still relies too heavily on the presence of a technician at each work installation.
Expanding on this, the reliance on onsite technicians for setting up and configuring devices not only increases operational costs but also extends the time it takes to get systems up and running. This traditional approach can lead to delays and inefficiencies, hindering scalability and flexibility. Modernizing this aspect by developing more automated, user-friendly setup processes could greatly enhance operational efficiency and customer satisfaction.
Additionally, we are introducing a streamlined onboarding process for the device, from shipping to start of operations, designed to make the setup and activation procedure completely technician-independent, enabling users to initiate and manage operations on their own.
The POS system's UI in this gas station project is optimized for one-handed use, allowing attendants to efficiently handle payments, fill promo cards, and manage other tasks with ease. Key elements such as large buttons and intuitively placed touchpoints ensure quick access and error-free operations, enhancing both speed and comfort for users in a fast-paced environment.
The POS system’s UI in this gas station project features a modular design that allows for easy customization based on user permissions. Developers can create various app versions efficiently by adding or removing blocks, adapting the interface for different operational scenarios. This streamlined approach saves development time and optimizes the interface for specific user tasks and permissions.
The POS system is constructed within the company's design system to enhance brand recognition. This integration ensures that every interaction not only meets functional needs but also reinforces the brand's visual and operational identity across all user touchpoints.
In this project, I proposed adopting Mixpanel to transform data into actionable insights during major task flows, enhancing our ability to make data-driven decisions. By leveraging Mixpanel's robust analytics capabilities, we can systematically track and analyze how users interact with the product in real-time. This detailed data collection allows us to identify usage patterns, pinpoint areas for improvement, and understand user behavior more deeply.
Transaction Time: Track the duration needed to complete various transaction types. This data helps identify areas where the new system can reduce wait times and enhance efficiency.
Operation Errors: Monitor errors made by users while using the POS, including incorrect amount entries, operation selections, and transaction completions. This highlights design areas needing improvement.
User Feedback: Collect regular feedback from service station employees on the ease of use, desired features, and points of frustration with the new system.
Marco has been working at a busy service station for over five years. He is familiar with the various operations of the station, including fuel dispensing, managing the convenience store, and assisting with car wash and food services.
Demographics:
Goals:
Pain Points:
Needs:
Technology Usage:
We improved user flows by dismantling and analyzing previous workflows using feedback from support teams and customers. This allowed us to identify and address specific inefficiencies and pain points, leading to a more streamlined and intuitive user experience. Our efforts focused on aligning the system’s design with the actual needs of our users, enhancing overall satisfaction and usability.
Where is Fortech lagging behind today compared to other solutions on the market? Definitely in the area of device onboarding and configuration, which still relies too heavily on the presence of a technician at each work installation.
Expanding on this, the reliance on onsite technicians for setting up and configuring devices not only increases operational costs but also extends the time it takes to get systems up and running. This traditional approach can lead to delays and inefficiencies, hindering scalability and flexibility. Modernizing this aspect by developing more automated, user-friendly setup processes could greatly enhance operational efficiency and customer satisfaction.
Additionally, we are introducing a streamlined onboarding process for the device, from shipping to start of operations, designed to make the setup and activation procedure completely technician-independent, enabling users to initiate and manage operations on their own.
The POS system's UI in this gas station project is optimized for one-handed use, allowing attendants to efficiently handle payments, fill promo cards, and manage other tasks with ease. Key elements such as large buttons and intuitively placed touchpoints ensure quick access and error-free operations, enhancing both speed and comfort for users in a fast-paced environment.
The POS system’s UI in this gas station project features a modular design that allows for easy customization based on user permissions. Developers can create various app versions efficiently by adding or removing blocks, adapting the interface for different operational scenarios. This streamlined approach saves development time and optimizes the interface for specific user tasks and permissions.
The POS system is constructed within the company's design system to enhance brand recognition. This integration ensures that every interaction not only meets functional needs but also reinforces the brand's visual and operational identity across all user touchpoints.
In this project, I proposed adopting Mixpanel to transform data into actionable insights during major task flows, enhancing our ability to make data-driven decisions. By leveraging Mixpanel's robust analytics capabilities, we can systematically track and analyze how users interact with the product in real-time. This detailed data collection allows us to identify usage patterns, pinpoint areas for improvement, and understand user behavior more deeply.
Transaction Time: Track the duration needed to complete various transaction types. This data helps identify areas where the new system can reduce wait times and enhance efficiency.
Operation Errors: Monitor errors made by users while using the POS, including incorrect amount entries, operation selections, and transaction completions. This highlights design areas needing improvement.
User Feedback: Collect regular feedback from service station employees on the ease of use, desired features, and points of frustration with the new system.
Marco has been working at a busy service station for over five years. He is familiar with the various operations of the station, including fuel dispensing, managing the convenience store, and assisting with car wash and food services.
Demographics:
Goals:
Pain Points:
Needs:
Technology Usage:
We improved user flows by dismantling and analyzing previous workflows using feedback from support teams and customers. This allowed us to identify and address specific inefficiencies and pain points, leading to a more streamlined and intuitive user experience. Our efforts focused on aligning the system’s design with the actual needs of our users, enhancing overall satisfaction and usability.
Where is Fortech lagging behind today compared to other solutions on the market? Definitely in the area of device onboarding and configuration, which still relies too heavily on the presence of a technician at each work installation.
Expanding on this, the reliance on onsite technicians for setting up and configuring devices not only increases operational costs but also extends the time it takes to get systems up and running. This traditional approach can lead to delays and inefficiencies, hindering scalability and flexibility. Modernizing this aspect by developing more automated, user-friendly setup processes could greatly enhance operational efficiency and customer satisfaction.
Additionally, we are introducing a streamlined onboarding process for the device, from shipping to start of operations, designed to make the setup and activation procedure completely technician-independent, enabling users to initiate and manage operations on their own.
The POS system's UI in this gas station project is optimized for one-handed use, allowing attendants to efficiently handle payments, fill promo cards, and manage other tasks with ease. Key elements such as large buttons and intuitively placed touchpoints ensure quick access and error-free operations, enhancing both speed and comfort for users in a fast-paced environment.
The POS system’s UI in this gas station project features a modular design that allows for easy customization based on user permissions. Developers can create various app versions efficiently by adding or removing blocks, adapting the interface for different operational scenarios. This streamlined approach saves development time and optimizes the interface for specific user tasks and permissions.
The POS system is constructed within the company's design system to enhance brand recognition. This integration ensures that every interaction not only meets functional needs but also reinforces the brand's visual and operational identity across all user touchpoints.
In this project, I proposed adopting Mixpanel to transform data into actionable insights during major task flows, enhancing our ability to make data-driven decisions. By leveraging Mixpanel's robust analytics capabilities, we can systematically track and analyze how users interact with the product in real-time. This detailed data collection allows us to identify usage patterns, pinpoint areas for improvement, and understand user behavior more deeply.
Transaction Time: Track the duration needed to complete various transaction types. This data helps identify areas where the new system can reduce wait times and enhance efficiency.
Operation Errors: Monitor errors made by users while using the POS, including incorrect amount entries, operation selections, and transaction completions. This highlights design areas needing improvement.
User Feedback: Collect regular feedback from service station employees on the ease of use, desired features, and points of frustration with the new system.