Remote POS for Gas Stations
Design an all-in-one device for remote point of sale management on a gas station.
About the Project
Remote POS is a mobile app specifically tailored for managing payments directly from the forecourt at service stations. The app is built to offer a user-friendly interface that simplifies transaction processes, ensuring seamless integration with the station’s management system to maintain operational effectiveness and work optimization. It is currently being developed for compatibility with the POS A920Pro model, enhancing the functionality and accessibility for users in active service environments.
Looking ahead, the aim is to evolve the application into a deviceless solution, transforming it into a comprehensive mobile payment app that can operate across various mobile devices, further streamlining the payment process at service stations.
Project Execution
Who will use this device?
Marco has been working at a busy service station for over five years. He is familiar with the various operations of the station, including fuel dispensing, managing the convenience store, and assisting with car wash and food services.
Demographics:
- Age: 35
- Occupation: Service Station Attendant
- Education: High School Diploma
- Location: Urban area
Goals:
- To manage multiple service areas effectively without needing to physically move to different payment stations.
- To increase throughput of customers, especially during peak hours, by reducing transaction times.
- To improve customer satisfaction by offering quick and seamless payment solutions.
Pain Points:
- Marco finds it challenging to manage long queues during rush hours, especially when customers need to enter a booth to make payments.
- He is often required to handle various payment methods, which can be time-consuming and prone to errors.
- Marco needs to stay near the fuel dispensers to assist customers but also needs an efficient way to handle transactions for other services.
Needs:
- A mobile, intuitive payment system that allows him to handle transactions on the go, across different service points.
- A system that supports various payment methods, including electronic payments, vouchers, and more, directly from the forecourt.
- A tool that minimizes the need for manual input and reduces the dependence on physical payment setups like booths or kiosks.
Technology Usage:
- Marco uses a smartphone for personal and professional purposes and is comfortable with mobile apps.
- He is familiar with basic POS systems but seeks more integrated, user-friendly solutions.
Operators already use a device, but is not meant for that purpose
- The current solution is developed for older generation POS systems that do not have the ability to develop a front-end application with new technologies.
- The current solution is limited in customization and functionality, requiring in-depth knowledge of how to use it.
Stakeholder analysis to improve User Flows
We improved user flows by dismantling and analyzing previous workflows using feedback from support teams and customers. This allowed us to identify and address specific inefficiencies and pain points, leading to a more streamlined and intuitive user experience. Our efforts focused on aligning the system’s design with the actual needs of our users, enhancing overall satisfaction and usability.
Output
Where is Fortech lagging behind today compared to other solutions on the market? Definitely in the area of device onboarding and configuration, which still relies too heavily on the presence of a technician at each work installation.
Expanding on this, the reliance on onsite technicians for setting up and configuring devices not only increases operational costs but also extends the time it takes to get systems up and running. This traditional approach can lead to delays and inefficiencies, hindering scalability and flexibility. Modernizing this aspect by developing more automated, user-friendly setup processes could greatly enhance operational efficiency and customer satisfaction.
New onboarding to make the process technician-independent
Additionally, we are introducing a streamlined onboarding process for the device, from shipping to start of operations, designed to make the setup and activation procedure completely technician-independent, enabling users to initiate and manage operations on their own.
One hand operations
The POS system's UI in this gas station project is optimized for one-handed use, allowing attendants to efficiently handle payments, fill promo cards, and manage other tasks with ease. Key elements such as large buttons and intuitively placed touchpoints ensure quick access and error-free operations, enhancing both speed and comfort for users in a fast-paced environment.
Modular working experience
The POS system’s UI in this gas station project features a modular design that allows for easy customization based on user permissions. Developers can create various app versions efficiently by adding or removing blocks, adapting the interface for different operational scenarios. This streamlined approach saves development time and optimizes the interface for specific user tasks and permissions.
Enhancing brand awareness
The POS system is constructed within the company's design system to enhance brand recognition. This integration ensures that every interaction not only meets functional needs but also reinforces the brand's visual and operational identity across all user touchpoints.
Implementing Mixpanel for data-driven product enhancements
In this project, I proposed adopting Mixpanel to transform data into actionable insights during major task flows, enhancing our ability to make data-driven decisions. By leveraging Mixpanel's robust analytics capabilities, we can systematically track and analyze how users interact with the product in real-time. This detailed data collection allows us to identify usage patterns, pinpoint areas for improvement, and understand user behavior more deeply.
What types of data were analyzed?
Transaction Time: Track the duration needed to complete various transaction types. This data helps identify areas where the new system can reduce wait times and enhance efficiency.
Operation Errors: Monitor errors made by users while using the POS, including incorrect amount entries, operation selections, and transaction completions. This highlights design areas needing improvement.
User Feedback: Collect regular feedback from service station employees on the ease of use, desired features, and points of frustration with the new system.
Who will use this device?
Marco has been working at a busy service station for over five years. He is familiar with the various operations of the station, including fuel dispensing, managing the convenience store, and assisting with car wash and food services.
Demographics:
- Age: 35
- Occupation: Service Station Attendant
- Education: High School Diploma
- Location: Urban area
Goals:
- To manage multiple service areas effectively without needing to physically move to different payment stations.
- To increase throughput of customers, especially during peak hours, by reducing transaction times.
- To improve customer satisfaction by offering quick and seamless payment solutions.
Pain Points:
- Marco finds it challenging to manage long queues during rush hours, especially when customers need to enter a booth to make payments.
- He is often required to handle various payment methods, which can be time-consuming and prone to errors.
- Marco needs to stay near the fuel dispensers to assist customers but also needs an efficient way to handle transactions for other services.
Needs:
- A mobile, intuitive payment system that allows him to handle transactions on the go, across different service points.
- A system that supports various payment methods, including electronic payments, vouchers, and more, directly from the forecourt.
- A tool that minimizes the need for manual input and reduces the dependence on physical payment setups like booths or kiosks.
Technology Usage:
- Marco uses a smartphone for personal and professional purposes and is comfortable with mobile apps.
- He is familiar with basic POS systems but seeks more integrated, user-friendly solutions.
Operators already use a device, but is not meant for that purpose
- The current solution is developed for older generation POS systems that do not have the ability to develop a front-end application with new technologies.
- The current solution is limited in customization and functionality, requiring in-depth knowledge of how to use it.
Stakeholder analysis to improve User Flows
We improved user flows by dismantling and analyzing previous workflows using feedback from support teams and customers. This allowed us to identify and address specific inefficiencies and pain points, leading to a more streamlined and intuitive user experience. Our efforts focused on aligning the system’s design with the actual needs of our users, enhancing overall satisfaction and usability.
Output
Where is Fortech lagging behind today compared to other solutions on the market? Definitely in the area of device onboarding and configuration, which still relies too heavily on the presence of a technician at each work installation.
Expanding on this, the reliance on onsite technicians for setting up and configuring devices not only increases operational costs but also extends the time it takes to get systems up and running. This traditional approach can lead to delays and inefficiencies, hindering scalability and flexibility. Modernizing this aspect by developing more automated, user-friendly setup processes could greatly enhance operational efficiency and customer satisfaction.
New onboarding to make the process technician-independent
Additionally, we are introducing a streamlined onboarding process for the device, from shipping to start of operations, designed to make the setup and activation procedure completely technician-independent, enabling users to initiate and manage operations on their own.
One hand operations
The POS system's UI in this gas station project is optimized for one-handed use, allowing attendants to efficiently handle payments, fill promo cards, and manage other tasks with ease. Key elements such as large buttons and intuitively placed touchpoints ensure quick access and error-free operations, enhancing both speed and comfort for users in a fast-paced environment.
Modular working experience
The POS system’s UI in this gas station project features a modular design that allows for easy customization based on user permissions. Developers can create various app versions efficiently by adding or removing blocks, adapting the interface for different operational scenarios. This streamlined approach saves development time and optimizes the interface for specific user tasks and permissions.
Enhancing brand awareness
The POS system is constructed within the company's design system to enhance brand recognition. This integration ensures that every interaction not only meets functional needs but also reinforces the brand's visual and operational identity across all user touchpoints.
Implementing Mixpanel for data-driven product enhancements
In this project, I proposed adopting Mixpanel to transform data into actionable insights during major task flows, enhancing our ability to make data-driven decisions. By leveraging Mixpanel's robust analytics capabilities, we can systematically track and analyze how users interact with the product in real-time. This detailed data collection allows us to identify usage patterns, pinpoint areas for improvement, and understand user behavior more deeply.
What types of data were analyzed?
Transaction Time: Track the duration needed to complete various transaction types. This data helps identify areas where the new system can reduce wait times and enhance efficiency.
Operation Errors: Monitor errors made by users while using the POS, including incorrect amount entries, operation selections, and transaction completions. This highlights design areas needing improvement.
User Feedback: Collect regular feedback from service station employees on the ease of use, desired features, and points of frustration with the new system.
Who will use this device?
Marco has been working at a busy service station for over five years. He is familiar with the various operations of the station, including fuel dispensing, managing the convenience store, and assisting with car wash and food services.
Demographics:
- Age: 35
- Occupation: Service Station Attendant
- Education: High School Diploma
- Location: Urban area
Goals:
- To manage multiple service areas effectively without needing to physically move to different payment stations.
- To increase throughput of customers, especially during peak hours, by reducing transaction times.
- To improve customer satisfaction by offering quick and seamless payment solutions.
Pain Points:
- Marco finds it challenging to manage long queues during rush hours, especially when customers need to enter a booth to make payments.
- He is often required to handle various payment methods, which can be time-consuming and prone to errors.
- Marco needs to stay near the fuel dispensers to assist customers but also needs an efficient way to handle transactions for other services.
Needs:
- A mobile, intuitive payment system that allows him to handle transactions on the go, across different service points.
- A system that supports various payment methods, including electronic payments, vouchers, and more, directly from the forecourt.
- A tool that minimizes the need for manual input and reduces the dependence on physical payment setups like booths or kiosks.
Technology Usage:
- Marco uses a smartphone for personal and professional purposes and is comfortable with mobile apps.
- He is familiar with basic POS systems but seeks more integrated, user-friendly solutions.
Operators already use a device, but is not meant for that purpose
- The current solution is developed for older generation POS systems that do not have the ability to develop a front-end application with new technologies.
- The current solution is limited in customization and functionality, requiring in-depth knowledge of how to use it.
Stakeholder analysis to improve User Flows
We improved user flows by dismantling and analyzing previous workflows using feedback from support teams and customers. This allowed us to identify and address specific inefficiencies and pain points, leading to a more streamlined and intuitive user experience. Our efforts focused on aligning the system’s design with the actual needs of our users, enhancing overall satisfaction and usability.
Output
Where is Fortech lagging behind today compared to other solutions on the market? Definitely in the area of device onboarding and configuration, which still relies too heavily on the presence of a technician at each work installation.
Expanding on this, the reliance on onsite technicians for setting up and configuring devices not only increases operational costs but also extends the time it takes to get systems up and running. This traditional approach can lead to delays and inefficiencies, hindering scalability and flexibility. Modernizing this aspect by developing more automated, user-friendly setup processes could greatly enhance operational efficiency and customer satisfaction.
New onboarding to make the process technician-independent
Additionally, we are introducing a streamlined onboarding process for the device, from shipping to start of operations, designed to make the setup and activation procedure completely technician-independent, enabling users to initiate and manage operations on their own.
One hand operations
The POS system's UI in this gas station project is optimized for one-handed use, allowing attendants to efficiently handle payments, fill promo cards, and manage other tasks with ease. Key elements such as large buttons and intuitively placed touchpoints ensure quick access and error-free operations, enhancing both speed and comfort for users in a fast-paced environment.
Modular working experience
The POS system’s UI in this gas station project features a modular design that allows for easy customization based on user permissions. Developers can create various app versions efficiently by adding or removing blocks, adapting the interface for different operational scenarios. This streamlined approach saves development time and optimizes the interface for specific user tasks and permissions.
Enhancing brand awareness
The POS system is constructed within the company's design system to enhance brand recognition. This integration ensures that every interaction not only meets functional needs but also reinforces the brand's visual and operational identity across all user touchpoints.
Implementing Mixpanel for data-driven product enhancements
In this project, I proposed adopting Mixpanel to transform data into actionable insights during major task flows, enhancing our ability to make data-driven decisions. By leveraging Mixpanel's robust analytics capabilities, we can systematically track and analyze how users interact with the product in real-time. This detailed data collection allows us to identify usage patterns, pinpoint areas for improvement, and understand user behavior more deeply.
What types of data were analyzed?
Transaction Time: Track the duration needed to complete various transaction types. This data helps identify areas where the new system can reduce wait times and enhance efficiency.
Operation Errors: Monitor errors made by users while using the POS, including incorrect amount entries, operation selections, and transaction completions. This highlights design areas needing improvement.
User Feedback: Collect regular feedback from service station employees on the ease of use, desired features, and points of frustration with the new system.